PrIVACY POLICY
About this policy
THE INGHAM SWAN is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
you use our website www.theinghamswan.co.uk
you make a booking via Bookatable
you make enquiries via our website.
someone is interested in working with us.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
THE INGHAM SWAN is a restaurant based in Norwich
We are part of G&D VENTURES RESTAURANT GROUP
Our registered address is:
Sea Palling Rd
Ingham, Norfolk
NR12 9AB
How do we collect information from you?
We collect information from you:
when you make a booking via https://www.bookatable.co.uk/privacy-policy
when you visit a restaurant (preferences, allergies etc.).
make an enquiry.
when you sign up to marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request.
When you make a booking:
THE INGHAM SWAN collects information such as:
title
name
e-mail address (used for booking confirmation and post-dining feedback emails)
home or work address
When you dine at THE INGHAM SWAN
· marketing responses
· survey responses
· current and past restaurant reservation details
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by THE INGHAM SWAN. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
cookies
operating system
IP address
browser type
browser information (e.g., type, language, and history)
domain names
access times
settings
referring website addresses
other data about your device to provide the services as otherwise described in this policy.
Location information:
If you use our website, we may receive your generic location (such as city or neighbourhood).
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback). https://www.bookatable.co.uk/privacy-policy
Improve our products and services.
Send marketing communications if you have opted in to receive them.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example our booking provider https://www.bookatable.co.uk/privacy-policy, third-party payment processors, and other third parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties including Bookatable whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
For reservations taken through Bookatable software, your data will only be stored in the UK.
Bookatable data is stored securely in data centres managed by Bookatable.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@theinghamswan.co.uk
You have a right to request a copy of the personal information that THE INGHAM SWAN holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@theinghamswan.co.uk
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary.
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
We use cookies for the following purposes:
Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
Restaurant groups
We may share your information (such as meal or seating preferences and special occasions) with our other restaurants in the G&D VENTURES RESTAURANT GROUP. This is to enhance the hospitality experience that we at G&D Ventures provide you when you dine with us.
In addition to providing you with a more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at: info@theinghamswan.co.uk
Changes to this statement
THE INGHAM SWAN will occasionally update this Privacy Policy to reflect company and customer feedback. THE INGHAM SWAN encourages you to periodically review this statement to be informed of how THE INGHAM SWAN is protecting your information. This policy was last updated in May, 2018
Contact Information
THE INGHAM SWAN welcomes your comments regarding this Privacy Policy. If you believe that THE INGHAM SWAN has not adhered to this Privacy Policy, please contact THE INGHAM SWAN at info@theinghamswan.co.uk / We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.